Facebook made lots of headlines a few months ago when people discovered that their news feeds had been manipulated for research purposes. Many people were shocked that they’d been unwitting participants in massive social science studies. But similar research at Facebook has also been used to help the company to determine how to best help customers deal with unwanted posts. This Radiolab program explores the light and dark sides of Facebook’s gigantic social engineering projects.

www.radiolab.org/story/trust-engineers/

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